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There are three or front office positions or functions. Call them what you want, but they break down as follows: a) Receptionist, b) Scheduling coordinator, c) Accounts Manager d) Treatment Coordinator. In a small practice one employee does all the front office functions. As a practice grows, two staff should be able to handle these functions up to 80-100K in production espcially if yousource all or part of your insurance processing. The natural breakdown would be to combine the four functions as follows: In a bigger practice you might have one person for each position or some other combination that...
Should you cross train your staff? Cross training has its place when there is a temporary need. But under normal circumstances each employee should have specific responsibilities, otherwise you lose accountability. There’s absolutely nothing wrong with employees helping in an area outside their assigned responsibilities during peak periods or when another employee is absent. But staff need to stay focused on their specific assigned job and functions once the overload is handled.
Buying charts? Then a chart audit is a must. What's most important is how many patients have visited the practice at least twice in the last 12 months. Then you want to know how many have been in only once in the last year, twice in the past two years, once in the past two years, etc. From there a formula can be devised to give value to each type of patient/chart. You could also value the charts at somewhere around 40% to 50% of collections.
