What most practice owners are missing is not how to book an appointment but how to be effective leaders. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. Agreement among all team members is key. Your written office policies should contain those agreements and should answer  most questions staff come up with. Doing so will save you much time and simplify the management of your practice. Staff non-compliance is a sure sign of poor leadership. The primary reason practices underperform is staff non-compliance. 

Key traits of leaders. All it takes is discipline:

1. Always keep a cool head especially when "under fire". 

2.  Realize that all mistakes are an opportunity for you and your staff to learn.

3. Set a good example. 

4. Always be learning. 

5. Take care of yourself. 

Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at