A dental practice is too small of a business to afford any weak links. If you want to produce at a high level of production and efficiency, you cannot afford any weak links. Poor organization is also at the heart of patient complaints. Organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process:  a. New Patients b. Returning Patients c. Emergency Patients Another action we take early on with new clients is to evaluate where the weak links are in handling new, returning and emergency patients and then systematically strengthen...

Some people interview well but are disasters as employees. Here are five secrets to interviewing a prospective dental office employees: 1. Engage in social conversation to make the job applicant feel at ease and to observe their ability to engage in social conversation. Are they too "serious" or nervous to do so? If so, they’ll likely be the same with patients.  2. Ask them about their job history. What did they like most about their last job? What did they like the least? Why? Get them to give you specifics about both to see if they will complain or criticize their...

Dental Goals • What are your goals for your dental health? • How important is your smile to your home or work life? • What do you think your dental health will be like in five years? What do you want it to be like? Dental Experience • What has dentistry been like for you? • Tell me about your past experiences with dentistry? • Has anything kept you from receiving dental treatment in the past? What was it? • What was your last dental visit like? Dental Condition • What concerns (if any) do you have about your dental health?...

1. Acceptable total A/R: One month of collections or less (12%) 2. A/R & pending claims. 20% over 30 days acceptable and dwindling.  >50% of AR in 0-30 days <30% of AR in 30-60 days <18% of AR in 60-90 days <2% of AR in 90+ days 3. You want to see past due balances of 30, 60, and 90 days so that you can generate the correct letter or call as needed. You should also run an Insurance Aging Report at least weekly because you don't want those going past 30 days. Start collecting after 20 days. I recommend working the...