You want to keep relations with staff friendly but professional, kind of like the idea that “high fences make good neighbors." Consider using Facebook's privacy settings as your "fences" to control what posts your staff see or not. It's very easy to do.
Outside of working hours your voice message should contain: a. Your dental practice hoursb. Instructions for your patients in case of an emergency, i.e., call your cell phone, call 911, or call the on-call dentistc. When the patient can expect to be called backd. What information the patient should leave, i.e., the reason for the call, their name, and a good time to call back.Your message should be clear, friendly, and professional.
A few thoughts about having a spouse work in a dental practice: a. It can be the worse of times for obvious reasons. b. It can be the best of times as the spouse has a vested interest in the practice. c. The spouse can never use the "spouse card" in interacting with the other staff. d. Just as you would not interact at home with your spouse as if he or she is an "employee" you shouldn't interact with your spouse at work as you would at home. In my opinion, the ideal situation is for the spouse to learn...
A few questions you will want to include: 1. What expanded duties did you do at Dr. X's office? 2. What brands and kinds of cements and bonding materials are you familiar with? 3. Per OSHA regulations, how do you sterilize instruments? 4. Explain how you handle a patient who shows signs of being afraid. Keep in mind that until you see a new hire in action you really won't know what kind of employee you have. Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's...
