Contributing Writer Dental Office Manuals and Employee Handbooks
Ortho Receptionist Manual
An Orthodontic Dental Receptionist is almost always the first staff member your patients ever speak with. The bottom line is your receptionist is the “traffic cop” to your office and can be a major factor in your practice’s success or failure.
The responsibility of an Orthodontic Dental Receptionist is to smoothly introduce herself to all patients, whether on the phone or in person, ensure all paper work is done, and see that patients are sent to their treatment room as rapidly as possible.
Cambridge’s Orthodontic Dental Receptionist Training Manual includes the key job functions relating to handling new patients, the expert ways of answering the phone, helping patients in fill out their new patient info and how to be be a dental practice’s "gatekeeper". In addition, the receptionist must smoothly receive and route all communications to all the staff and dentists.
The Orthodontic Dental Receptionist manual contains more than sixty policies, forms and checklists on multiple functions from sending in prescriptions to noting new patient sources to what to do when a letter to a patient comes back “address unknown”. You will also find open book exams, role playing and procedure sections and apprenticeship checklists.
