Until a dental practice has at least a half dozen staff or more there is no real need for designating any employee as the office manager as what a real OM does is hire, train, apprentice, correct and manage the other staff.
Is this a question you ask your Accounts Manager regularly? Dentists who are frantic about their profitability always seem to be bugging their staff about the collections. What’s worse, they try to “save” their way out of bad financial situations and that’s the wrong solution.
I often talk to clients about the importance of role-playing with your dental staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them.
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red?
